Here are some answers to the questions you may have about the programme:

How do I enroll?

Complete an enrolment form either online from the website or a printed application form available at any Royal Brunei Airlines Offices and airport check in desks, or you may simply asks for one from our flight attendant on board. Please ensure all details are completed. Incomplete application will result in delay of your enrolment. If you have enrolled from the website, you will receive your temporary membership card from the email address you have provided in your application. Your Personal Identification Number will automatically be generated and sent to the same email address separately. If you are enrolling using a printed application form detach the temporary card and return the completed form to any our Ticketing offices or mail it to Royal Skies Service Centre, P. O Box 737, Bandar Seri Begawan BS 8671, Brunei Darussalam.

I want to enroll my children as a member. How do I do that?

Membership applications submitted by minors (individuals aged under 18) must be signed by a parent or legal guardian. Minimum age allowed for membership is above 2 years of age.

When do I get my permanent membership card?

You can start earning your miles using the temporary card detached from the application form or using the temporary card sent to your email by printing it. Your permanent card and welcome pack will be sent to you within 4 -6 weeks after your first activity is recorded in your account.

I have just moved and changed my address. Do I need to complete a form and send to Royal Skies Service Centre?

Yes. You can either complete the Change of Personal Details Form or log into your online account by entering your membership number and Personal Identification Number (PIN). Once you are logged in, click the Edit Details button and you will be able to edit your details such as email address, home address and telephone number. However, if there is a change in your name, you must complete the Change of Personal Details Form and provide a supporting legal document and mail it to Royal Skies Service Centre.

I do not have a Personal Identification Number. How do I request for it?

You can request for your Personal Identification Number online. Go to http://Royalskies.bruneiair.com and click on the Members Area page. In the Member’s Area page, click Don’t have a PIN? link and enter your Membership number. Complete the details requested and your PIN will be sent to your email address for you to retrieve. Make sure the email address you provided is a valid email address. You must ensure that your PIN is kept safe at all times. If you have problems requesting for your PIN, please contact Royal Skies Service Centre.

Can I still earn miles if I have bought a ticket for someone else?

Miles are earned either from using the services of our partners or if the member flies on Royal Brunei Airlines. If the member has bought a ticket for another person who is also a member of Royal Skies, the person flying will earn the miles, not the member who bought the ticket. Miles are credited to the account of the traveller.

How do I know that my miles are credited?

You must ensure that you have provided your membership number at the time of reservation and again during check in or for partner transactions at the time of purchase of goods and services. It may take up to 6 weeks for your miles to be credited in your account. Make sure you have retained your boarding passes or ticket receipt and for partner transactions sales receipt until the activity appear in your statement. You can also check your activity online by logging on using your PIN to http://Royalskies.bruneiair.com.

Can I earn mileage on all types of tickets?

Almost all types of tickets can earn mileage except for free, reduced rate companion, prize, group, charter, travel agency/industry reduced rate, infant tickets, or tickets issued subject to special provisions. Some deeply discounted and special promotional fares may also be excluded from mileage. Make sure you read the terms and conditions of the ticket before you purchase. Alternatively, you can read the Royal Skies terms and conditions to check which tickets are eligible for mileage accrual.

How do I earn miles?

Every time you make a reservation for an eligible Royal Brunei Airlines flight, simply quote the membership number shown on your Royal Skies card. And make sure your travel agent or travel arranger knows that you are a Royal Skies member, and that you would like your travel credited every time you fly with Royal Brunei Airlines.
Also, please present your Royal Skies membership card along with your ticket when you check-in, to ensure that your travel is credited. If your membership number has not been provided, we cannot properly credit your account.

How many miles will I earn?

You will never earn less than our minimum of 500 miles per flight, even for destinations that are fewer than 500 miles from your point of embarkation. For destinations above 500 miles in distance, you earn actual miles.
When you fly on a paid Business Class ticket, you will earn a 50% bonus on top of actual miles.
When you fly on a paid First Class ticket, you will earn a 100% bonus on top of actual miles.
These bonuses don’t just add up to give you great awards. They also count towards your qualification for our Royal Skies Elite programmes, unlike other frequent flyer programmes.
For example, if you fly from Bandar Seri Begawan to Kuala Lumpur, you will earn 919 Royal Skies miles. Add on the 50% bonus for flying Business Class, and your total becomes 1,378 Royal Skies miles. All of which will add to your Royal Skies Silver or Gold programmes qualification.

When do my miles expire?

Royal Skies miles never expire as long as you have at least one activity in your account wihtin a period of three years.

What privileges do the Elite programmes offer?

Elite programmes offer more benefits to its members such as additional baggage allowance, lounge access and many more. You can check out these benefits in the Elite Programmes page.

How can I redeem my awards?

You can redeem for flight awards and upgrade awards. Royal Skies Programme has also introduced another award, Extra Baggage Allowance Award. Click here for more details.

Royal Skies also offers redemption options for our German-speaking members based in Germany, Austria and Switzerland through our partner, webmiles. Members can transfer their Royal Skies miles into webmiles and then redeem their webmiles for the thousands of products and services that webmiles offers. For more details, please visit www.webmiles.de.

Can I change my free flight ticket if my travel plans change?

While subject to seat availability, your travel dates can be changed at no charge for as long as your ticket remains valid. The validity of award tickets is one year from the date of issue.

If you cannot travel, you are required to cancel your flight award reservations before your Royal Skies miles can be re-deposited into your account. Then mail your wholly unused award ticket along with your request to the Royal Skies Service Centre for processing. And please note that there is a fee of USD$30 (or local equivalent) or 2,000 Royal Skies miles for this service.

Will I receive account statements?

You will receive a personal account statement each quarter, as long as at least one activity was recorded in your account for that quarter. Please note that if the activity occurs close to the date of statement delivery, it may appear on your next statement. Please check your online statement carefully to ensure there are no omissions.
It is recommended that you retain your boarding passes, passenger receipts, as well as Royal Skies partner receipts until your activity has been reflected on your statement. You can retrieve your statement online using your PIN to log in to your online account.

From October 2006, you will receive your online statement monthly.

Does Royal Skies have any partners with whom I can earn miles?

Yes. You can earn Royal Skies miles without even flying Royal Brunei Airlines! We are constantly bringing new partners into the programme, partners that you will find fit your needs for travel and more. The amount of miles you can earn and other rules of mileage accrual vary from partner to partner, and as a Royal Skies member, you will receive updates of our Royal Skies partners. For the most recent details, please visit Royal Brunei Airlines’ website at http://Royalskies.bruneiair.com/, or call the Royal Skies Service Centre at +673 222 3444.

Can I share my Royal Skies miles with my family and friends?

Yes, you can award a free ticket to anyone, without prior nomination. Plus, Royal Skies is the only frequent flyer programme that allows you to pool your miles with your family members and friends at no charge! This facility is available to every Royal Skies member once per calendar year. And by pooling miles from any two accounts, you can achieve your awards faster! If you wish to use the Mileage Pooling facility, all you have to do is complete a Mileage Pooling Authorisation Form, downloadable from the website and fax it to the Royal Skies Service Centre at +673 222 2211.